Online Purchases Returns & Cancellation Policy


Under the EU Distance Selling Regulations you have the right to return unwanted goods. This “cooling-off” period gives you 14 days in which to cancel your order. The period starts the day that goods are received.

To return a purchase, please contact us by email at We need confirmation in writing, your name, address and order number.

When exercising your right to cancel during the cooling-off period, we ask customers to return the goods unused, and in the original packaging. Goods are returned at the customer’s expense.

Once we receive your return request, we will contact you with instructions how to return your goods.  All goods must be returned to the following address:

Kelly Lou Ltd,
Kealew Business Park,
Co Laois.

Please also ensure that goods are packed carefully and with sufficient packaging to ensure that no damage is caused in transit. We will not be responsible for such damage.

Items must be returned unused in their original packaging with all labels attached.

Assuming that our return’s policy has been adhered to correctly, returned goods will be credited within 14 days of our receiving them.