FAQ

Celebration cakes FAQ

Most frequent questions and answers

You can visit our cafés in Kealew Business Park or Parkside to place an order or you can contact us by phone, email*, Facebook message or through the contact form on this website.
*For cake enquiries please email cakes@kellylou.com
For wedding cake enquiries please email weddings@kellylou.com

As soon as you can. We take orders on a first come, first serve basis and have limited availability.

We require a minimum €20 deposit on all celebration cakes. Wedding cakes require a €100 deposit to secure the date. Please visit our Weddings page for information about ordering wedding cakes.

Depending on our bakery schedule we will endeavour to change any order with 4 working days notice. We need a minimum of 4 weeks notice for any changes to wedding cake designs.

We offer a refund if you need to cancel your order within 5 days of it’s collection date.

For wedding cakes we offer a full refund if you cancel more than 6 months from the wedding date, 50% refund 3-6 months notice. We cannot offer any refund for notice of less than 3 months

We might be able to (but we can’t promise!)!  Please contact us directly by telephone to see if we can fit you in.

Yes, we can. (no explicit content)

We do not make explicit cakes. 

While we love to use pictures you send as inspiration, we rather not exactly copy another cake design, preferring to give you a special and unique cake.

No sorry! All of our cakes contain flour, eggs, milk and butter and we are unable to substitute these ingredients in our recipes.

Our cakes may contain butter, wheat flour, eggs and nuts and are made in an environment that handles nuts and soya. Gluten and dairy free cakes can be made on request using gluten and dairy free ingredients, but we cannot guarantee that the cakes will not contain traces of these elements due to the nature of our production. We accept no liability for a customer suffering an allergic reaction from consuming our cakes.

Keep the cake box flat in the boot of your car and transport home as soon as possible.  The boot is the flattest and most stable part of the car. Try to avoid putting it on a seat or in some-one’s lap, as it can cause the cake to slope during transportation.

We prefer that you don’t refrigerate your cake – unless it has fresh cream or cream cheese and we tell you to! Storing a buttercream cake in the fridge can make the cake stale quicker. Leave your cake covered in its box in a cool dark dust-free room away from direct sunlight and heat and it will be fine the next day.

Yes, we can deliver within a one hour drive radius but times will depend on the bakery schedule. A mimimum order charge may apply as well as a delivery charge. Please contact us for information.

Our café in Kealew Business Park is open 9.30am – 5.30pm Monday to Saturday, We close Sundays and Bank Holidays.

Our café in Parkside, Portlaoise is open 8.30am-5.30pm Monday to Saturday and 10am-5.30pm on Sundays & Bank Holidays.

More information about our cafés here